Job Description
Job Description
But enough about us, it's YOU we're excited about. CANVAS is looking for a creative-minded, highly organized, go-getter to join our Account Management team as an Account Director. We think you’re someone who…loves your left and right brains equally. You’re a natural leader and a strong communicator. You have a constant drive to both create and analyze. You crave innovation and help draw the best out of those around you. You’re just as much a maker as you are a do-er. Your focus expands beyond project execution to the big picture, creative strategy, and client relationships.
The Account Management team strengthens brand equity, helps impact our bottom line and drives the agency to deliver great work. This role is not just about pushing timelines and budgets - while it does encompass core project management skills, your time is centered around client relationships, the craft of account management and sustained agency growth.
What You’ll Do Here:
Lead key accounts and drive client satisfaction; oversee client account team members and multiple workstreams
Lead strategically, focused on big picture of client’s marketing efforts with the ability to also grasp the minutia of day-to-day tasks
Lead client conversations with confidence and maintain full control of the conversations
Become your clients trusted marketing partner sustaining relationships that continue for years in the future; engage with your client partners to actively and continuously find growth opportunities and identify areas to propose new solutions and drive change for their brand
Educate clients on new trends, strategies and opportunities to improve their marketing campaigns; articulate strategic initiatives that address clients’ business challenges
Assist the creative and strategy teams by clearly outlining client needs and goals through the use of project plans and creative briefs
Proactively identify project risks and create mitigation strategies
Prepare account service-related documents such as agendas, reports, proposals, presentation decks, contract scope, pricing and estimates and other client communications
Ensure client portfolios are being managed to the highest standards
Oversee success tracking and monitoring - have a working knowledge and ability to speak to your client’s KPIs / business results
Provide clear and detailed communication, both written and verbal, for clients, vendors, contractors and internal teams
Demonstrate core project management and organizational skills on a daily basis, keeping projects, deadlines and budgets on track
Manage up - know when to involve senior management and when to handle a situation yourself
Own the billing / finances for your accounts and collaborate directly with the finance department
Help identify better ways of working and break down silos that impede integration, efficiency and effectiveness; demonstrate strong collaboration skills with internal teams
Serve as an open and willing resource to team members in assessing ideas and directions, providing guidance to push further
Champion inspired thinking and breakthrough ideas; help the agency create, sell and execute award-winning work
Job Tags
Permanent employment, Contract work, Temporary work, For contractors,