Job Description

THE POSITION

Are you interested in promoting equal opportunity for all and enforcing Pennsylvania's civil rights laws that protect people from unlawful discrimination? We are seeking motivated individuals who are interested in performing civil rights outreach coordination. As Pennsylvania's civil rights leader, it is our vision that all people in Pennsylvania will live, work, and learn free from unlawful discrimination. This position will give you the opportunity to serve as the agency's primary contact on equity and civil rights topics, including non-discrimination policies and procedures. In this role, you will be proactive in providing guidance to teams on how to promote equity and avoid discriminatory practices. Start your journey towards success with our team!

DESCRIPTION OF WORK

The Civil Rights Outreach Coordinator (CROC) serves as a "Beloved Community Peacemaker" for communities facing conflict based on actual or perceived race, color, national origin, gender, gender identity, sexual orientation, religion, or disability. In this role, you will work towards our mission of assisting communities in coming together to develop community based and evidenced based solutions to the presenting conflict and enhance the community's capacity to independently prevent and resolve future conflicts. Responsibilities include:

* Providing complex facilitation, mediation, and conciliation services for communities facing conflicts and tensions related to race, color, or nationality, pursuant to the Civil Rights Act of 1964 and related to race, color, nationality, LGBTQ+ status, gender, disability status, or religion, pursuant to the HCPA of 2009

* Providing training and consultation services to public officials and community representatives and provide them with the skills and mechanisms necessary to prevent and resolve future tensions

* Leading regional projects or initiatives, as assigned by leadership to improve CROC's visibility, ability to deliver services, and ability to anticipate and prevent conflict in jurisdictional communities

* Developing and implementing comprehensive outreach plans for each county/location assigned to you that target all jurisdictional communities in conjunction with the PHRC Advisory Councils and the PHRC Social Justice Ambassadors Program

* Serving as a mentor to staff by modeling professional behavior

* Providing advice regarding mediation, facilitation, conflict resolution practices and procedures, and identifies areas needed for improvement

* Performing other duties assigned

Work Schedule and Additional Information:

* Full-time employment

* Travel will be required for this position.

* Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

* Telework: You may have the opportunity to work from home (telework) part-time up to 1 day per week. You will be required to report in-office 4 days per week. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

* Salary: In some cases, the starting salary may be non-negotiable.

* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

* One year as a Human Relations Representative 1 (commonwealth title); or

* Two years of professional administrative investigative, criminal investigative, regulatory investigative, or civil or human rights experience involving gathering evidence, interviewing, and reporting investigative findings; and a bachelor's degree that includes 12 credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field; or

* An equivalent combination of training and experience, that includes 12 college credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field.

Other Requirements:

* You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

* You must be able to perform essential job functions.

Legal Requirements:

* A conditional offer of employment will require submission of criminal history reports.

* You must pass a background investigation.

How to Apply:

* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

* Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

* Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

* 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

* Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

* Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

* Your score is valid for this specific posting only.

* You must provide complete and accurate information or:

* your score may be lower than deserved.

* you may be disqualified.

You may only apply/test once for this posting.Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

* Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Human Relations Representative 1 for one or more years full-time?

* Yes

* No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Have you completed at least 12 semester college credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, communications, or investigation? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

* Yes

* No

04

How much full-time professional administrative investigative, criminal investigative, regulatory investigative, or civil or human rights experience involving gathering evidence, interviewing, and reporting investigative findings do you possess?

* 2 years or more

* 1 but less than 2 years

* 6 months but less than 1 year

* Less than 6 months

* None

05

If you are claiming full-time administrative investigative, regulatory investigative, or criminal investigative experience involving the gathering of evidence, interviewing, and reporting investigation findings, you must provide detailed information to support your experience. Be sure to include the following: 1. The name of the employer(s) where the work was performed. 2. The number of hours per week spent specifically on administrative investigative, regulatory investigative, or criminal investigative work as described above, even if only part-time. 3. The name of the specific office in which you were employed (if applicable). 4. The job duties you performed while completing the administrative investigative, regulatory investigative, or criminal investigative work described above. 5. The dates of employment (month/year to month/year) that this experience took place.

06

How much graduate coursework have you completed in Social Work, Psychology, Public Policy, Civil Rights Law, or Public Health? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.

* 30 credits or more

* Less than 30 credits

* None

07

CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

* Yes

08

WB 1 - CIVIL RIGHTS MEDIATION

Participates in conflict and/or tension resolution discussions regarding civil and human rights related to, but not limited to, race, color, nationality, LGBTQ+ status, gender, disability status, or religion. Provides advice and mediation services in order to reach a settlement or agreement to the issue at hand.

Levels of Performance

Select the Level of Performance that best describes your claim.

* A. I have experience as the chief participant assisting parties to reach an agreement during conflict and/or tension resolution discussions by utilizing mediation services.

* B. I have experience as an active participant or a member of a committee assisting parties to reach an agreement during conflict and/or tension resolution discussions by utilizing mediation services.

* C. I have experience as a chief or active participant, or a member of a committee, assisting parties to reach an agreement during conflict and/or tension resolution discussions without utilizing mediation services.

* D. I have successfully completed college-level coursework related to mediation, conflict resolution, organizational development/behavior, or human resources.

* E. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience.

* Your experience participating in conflict and/or tension resolution discussions.

* Your experience utilizing mediation services.

* Your level of responsibility.

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University

* Course Title

* Credits/Clock Hours

11

WB 2 - TECHNICAL ASSISTANCE

Communicates verbally and in writing with community representatives and public officials to explain applicable regulations, policies, and procedures regarding civil and human rights related to, but not limited to, race, color, nationality, LGBTQ+ status, gender, disability status, or religion. Utilizes customer service skills when dealing with adversarial situations.

Levels of Performance

Select the Level of Performance that best describes your claim.

* A. I have experience interacting with individuals and utilizing customer service skills to understand civil and/or human rights concerns and explain relevant information. I was responsible for answering specific questions and providing technical advice as necessary.

* B. I have experience interacting with individuals and utilizing customer service skills to understand concerns NOT related to civil and/or human rights and explain relevant information. I was responsible for answering specific questions and providing technical advice as necessary.

* C. I have successfully completed college-level coursework related to counseling, psychology, sociology, public relations, education, or employment law.

* D. I have NO experience or coursework related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience.

* Your experience answering specific questions and providing technical advice, including the subject area/topic.

* Your level of responsibility.

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University

* Course Title

* Credits/Clock Hours

14

WB 3 - TRAINING DELIVERY

Conducts meetings, conferences, workshops, trainings, and seminars using multiple delivery methods such as instructor-led classrooms and workshops, remote web-casts, self-guided web-based training, and e-learning options. Works with subject matter experts to deliver specific training programs.

Levels of Performance

Select the Level of Performance that best describes your claim.

* A. I have experience conducting training. I was responsible for delivering in-person AND electronic learning training.

* B. I have experience conducting training. I was responsible for delivering in-person OR electronic learning training.

* C. I have successfully completed college-level coursework related to training delivery or public speaking.

* D. I have NO experience or coursework related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience.

* The actual duties you performed related to training delivery..

* Your level of responsibility.

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University

* Course Title

* Credits/Clock Hours

17

WB 4 - WRITTEN COMMUNICATION

Writes documents, studies, and communications on civil and/or human rights matters and topics.

Levels of Performance

Select the Level of Performance that best describes your claim.

* A. I have experience writing civil and/or human rights related documents. I was responsible for the final document that conveyed information to the intended recipient.

* B. I have experience drafting civil and/or human rights related documents; however, someone else was responsible for the final version that conveyed information to the intended recipient.

* C. I have experience writing documents NOT related to civil or human rights

* D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.

* E. I have NO experience or coursework related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience.

* The actual duties you performed related to writing documents - be sure to include what type.

* Your level of responsibility.

19

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University

* Course Title

* Credits/Clock Hours

Required Question

Agency Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website

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