Job Description

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

Datacenter Technician (DMI)

• Experience in a financial services environment preferred.
• Strong communication skills (written and oral).
• A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications
• Oversee all aspects of the data center's critical physical infrastructure.
• Conduct regular inspections of the data center facility to ensure compliance with safety and security standards.
• Extensive experience in installing, monitoring, and maintaining data center equipment.
• Installing support structures (network, storage and enterprise servers, racks, switches, servers, etc.)
• Rack and stack work, closet work, putting together server racks, patch panels
• Commission and Decommission of Hardware
• Troubleshooting and diagnostics of hardware/connectivity
• Familiarity with Patch Panels
• Adhere to Change Control Processes
• Must be able to perform component replacement (DIMMs, hard drives, power supplies)
• Exceptional ability to work as part of a team, provide IT support, and resolve errors.
• Troubleshoot and document technical issues using Service Now ticketing system
• Willingness to respond to network and server errors after hours.
• Coordinate with vendors and service providers for equipment procurement, maintenance, and repairs.
• Provide technical support and guidance to other team members and end-users as needed
• Assist with data center capacity planning and expansion projects.
• Previous experience working in a complex high availability data center environment providing layer one hardware installation, ongoing maintenance, problem identification and incident resolution
• Physical hands on job, able to lift 50 lbs, move servers, walk stairs, climb a step ladder and be on your feet
• Bachelor's degree in computer science, information technology, or similar.

Location: Remote

Physical Requirements: N/A

US Citizenship Required

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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