Job Description

The Dental Insurance Benefits Coordinator works with insurance companies to verify patients' benefits, calculates, and collects patients' outstanding payments. The coordinator should achieve excellent customer service and share a professional relationship with insurance companies to ensure success in balancing benefits with insurance payments.

Duties and Responsibilities

• Verify and determine insurance history and eligibility, coverage benefits, and pre-authorizations.
• Be the Subject Matter Expert (SME) with the patient's insurance in the contract fee schedule.
• Explain insurance benefits to patients.
• Organize and present payment schedules.
• Enter data using dental practice management software.
• Generate reports for all activities.
• Follow up delinquent payments, overdue accounts, and non-paid insurance claims.
• Process patient and insurance payments and refunds.
• Upload completed insurance verification forms.
• Monitor weekly, monthly, and quarterly reports to confirm payment from clients and insurance companies.
• Contact patients post-visit to gauge patient satisfaction.
• Perform other duties as assigned.

Qualifications / Education / Licenses

• Bilingual in English and Spanish preferred.
• High school diploma, GED, or related.
• Minimum of 2 years' experience in a dentist office environment.
• Excellent communication skills.
• Proficient with data entry.
• Experience in dental practice management software.
• Microsoft Office experience (MS Word, Excel, Outlook).
• Knowledge of dental procedures and insurance billing codes.

Job Tags

Contract work,

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