Job Description
Job Description Job Description
Deputy CIO
Austin TX
Hybrid Schedule
Essential duties and responsibilities include the following. Other duties may be
assigned.
- Contributing to technology roadmap.
- Leading and successfully completing technology transformation projects aimed at
improving operational capabilities with minimal supervision. Success means full
scope of work completed on time, within budget and aligned with established
acceptance criteria.
3. Partnering with peers both within and outside of the IT department to accomplish
shared goals.
4. Participating in defining goals for the teams reporting to the Deputy CIO and the
broader IT organization.
5. Ensuring team goals are met and projects are successfully completed (teams are
meeting established operational targets)
6. Reporting data in various formats showing the performance of IT functional areas
and making recommendations for changes/improvements as needed to enhance
performance.
7. Providing leadership and coaching for the teams reporting to the Deputy CIO
8. Leading teams (directors and their reports) in the creation and/or refinement of
service catalogs, operating procedures, service and operating level agreements
(SLAs/OLAs), and success metrics.
- Providing strategic recommendations for solving technology problems.
- Establishing and managing relationships with 3rd party product and service
providers as needed to accomplish defined goals.
11. Acting as technical sponsor for all major technology projects within your areas of
responsibility.
12. Ensuring technology project requirements, scope, budgets and timelines are
well-defined.
13. Ensuring technology projects are well-managed and are being executed as per
established expectations.
14. Effectively building both operational and project teams.
15. Administrative aspects of people management including, but not limited to absence
approval, performance management, hiring and termination.
16. Managing the operating budget for the operational teams as well as budgets for
applicable projects.
17. Establishing and/or maturing formal standards and practices in the following areas:
a. ITIL-based IT Service Management (request and incident management)
b. Management of various configuration items
c. IT change management
Knowledge
● Working knowledge of a wide range of technologies, including modern IT
infrastructure solutions, enterprise business systems, and software development
practices is a must. This should include knowledge of and experience supporting:
a. On-premise data centers
b. Cloud-based infrastructure
c. Various types of network and telecommunications technology
d. Continuous improvement based software development
e. Top tier enterprise business systems (eg. industry leading ERPs, CRMs, Data
environments, etc.)
● Knowledge of the ins and outs of assessing managed technology service needs and
selecting managed service partners.
● Knowledge of best-practices in information security as it relates to both back-end
systems as well as front-end software and data solutions is a must. Working
knowledge of technology budget planning and budget management concepts is
critical.
- Knowledge of standard accounting practices.
- Knowledge of formal PMI-based project management practices.
- Strong knowledge of ITIL-based IT Service Management (ITSM) concepts.
- Strong knowledge of best-practices in technology infrastructure management
Skills
● Extremely strong people management skills are required, specifically managing
people managers (directors, managers, etc.)
● Demonstrated expertise in IT project planning, development and implementation.
Must be able to own multiple initiatives as a project sponsor and see them through
to completion.
● Managing external partners in the completion of project work as well as outsourced
operational work.
- Strong business and financial acumen.
- Demonstrated expertise in multiple aspects of technology management, including
networking, storage and server management, data management and application
management.
- Excellent analytical, conceptual thinking and strategic planning skills.
- Influencing skill, including the ability to show the business value of technical
initiatives or extrapolate conceptual technical solutions for business problems such
that non-technical audiences can see that value.
- Excellent presentation skills.
- Must be a self-starter who can not only operate with minimal direction, but who
can also bring new ideas to the table and successfully lead and complete approved
initiatives with minimal supervision.
- Maintaining an established work schedule.
- Effectively using interpersonal and communications skills.
- Effectively using organizational and planning skills with attention to detail and
follow-through.
- Maintaining confidentiality of work-related information and materials.
- Establishing and maintaining effective working relationships, including the ability to
coordinate the work of others.
Required Work Experience
- Ten years of experience in IT roles of progressively increasing responsibility.
- Five years of related work experience leading an IT organization of at least 50
individuals.
● Five years experience in a technology leadership role where both project and
operational budgeting was a key component of the job.
Required Education
- Bachelor's degree
- Experience cannot be substituted for required, applicable educational level.
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Job Tags
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