Job Description

Job Description

Job Description

General Purpose of Position:

Head Tellers oversee the teller line that serves customers by completing account transactions and account-related inquiries, while providing excellent customer service. Head tellers assist tellers with more complex tasks when needed.

Summary of Responsibilities:

• Supervise teller balancing procedures; assisting tellers with problems and questions on procedures
• Ensures new tellers are assisted, as needed, to perform their job duties
• Ensures work areas and equipment are clean and well-maintained
• Informs Branch Management of teller line needs, incidents, areas needing improvement
• Serve as a back-up to Customer Service Representatives for opening of new checking, savings, time deposit, individual retirement, and health savings accounts.
• Perform routing bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
• Balancing and filling the Vault, ATM and Teller Cash Dispenser/Recycling Machines
• Processing bulk coin deposited with the Bank
• Processing address changes and collecting safe deposit box rental payments
• Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
• Comply and stay up-to-date with applicable laws and regulations
• Promote strong customer interactions, build relationships and participate in cross-selling, and offer new products and services
• Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
• Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
• Accurately close out the teller terminal
• Other duties, as assigned

Educational and Experience Requirements:

• High School Diploma or equivalent required
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
• Demonstrated ability to use a calculator and a computer
• Ability to use Microsoft Office products
• Experience with financial institution software systems preferred
• Cash handling, customer service, and/or sales experience preferred
• Ability to stand for long periods of time

Skills Requirements:

• Excellent verbal and written communication skills
• Excellent math skills
• Ability to maintain confidentiality
• Trustworthiness and the ability to act with integrity
• Thorough understanding of customer service
• Ability to remain professional and composed under pressure

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