Job Description
Help desk
Job ID
157474
Posted
05-Mar-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
San Diego - California - United States of America
Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our best-in-class services, which include ESG, security consulting, workplace strategy, and workplace experience.
JOB SUMMARY
Answers and documents all help desk calls related to specific software applications for assigned areas. Provides end-user support for specific software applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answers and documents all help desk calls related to specific software applications and computer hardware
Provides end-user support for specific software applications
May assist with some hardware issues
Builds and terminates new users related to specific software applications
Creates and updates user security access
Supervises servers and users to ensure that the systems are operational
Advises Information Technology Services of any operational problems
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND EXPERIENCE
High School diploma, GED, or equivalent work experience
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Help Desk position is $41,600 annually and the maximum salary for the Help Desk position is $41,600 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job Tags
Full time, Work experience placement, Local area, Visa sponsorship,