Job Description

Job Description A larger research university in the Seattle Area is in need of help desk support in the law schools IT department. They would act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They would also be required to respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally. Summary of Key Responsibilities: Assists in identifying trends in continuing hardware, software or systems problems. Documents user problems, resolution, and new solutions for future reference using EHD tools and resources. Maintains regular and consistent attendance and punctuality. Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment. Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements 1-2+ years of applicable customer service experience Experience with any Ticketing tool Jira, ServiceNow, etc. 1+ years of technical support experience o Hardware, software, PC, Mac, AV classroom support (microphones, projectors, computer connection, etc) High attention to commitment and attendance ServiceNow Experience Any experience with retail Point of Sale systems and or computing systems null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Job Tags

Similar Jobs