Job Description
The Operations Training Specialist I supports the overall development of various positions by ensuring appropriate metrics are being met and by using observations/data to determine areas of improvement. This role coordinates with Managers to ensure appropriate number of audits are performed for each assigned work group in a specific month. The Operation Training Specialist I also delivers guidance and feedback on performance expectations outlined in the Call Floor Leadership Model and ensures assigned work groups are providing the correct information and following the proper procedure.
RESPONSIBILITIES
MINIMUM REQUIREMENTS
EDUCATION: High School Diploma
EXPERIENCE: 1+ years of experience in an Account Manager or related role
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
PREFERRED QUALIFICATIONS
EDUCATION: Associate's FIELD OF STUDY: Communications, Public Speaking, Organizational Development
EXPERIENCE: 2+ years of experience in an Account Manager or related role
Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.
We are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.
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