Job Description
The start date for this position is 6/24/2024.
Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive benefits package.
At DVS, your team works on assisting our members with all aspects of their health care. In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP, medications, transportation to appointments, and any other questions about their benefits. Your knowledge and empathetic personality, paired with several web-based systems will make a big impact on the quality of life for others. This position is full-time, Monday through Friday (40 hours/week) Employees are required to have flexibility to work one of our 8-hour shift schedules during normal business hours of 8am-8pm EST.
Position Summary:
The successful candidate will utilize various web-based platforms as you actively listen to customers (policyholders, agents, claimants, employees) to gain an understanding of their needs, clarify information, and offer solutions. Employment is contingent upon successful completion of applicable background checks.
Initial orientation is extensive and will occur during the hours of 8 AM - 4:30 PM EST, Monday through Friday for the first 7 weeks. This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status, and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling between these systems while confidently and compassionately engaging with the caller. Advocates are coached on key metrics with a focus on member satisfaction.
Specific Duties and Responsibilities:
Competencies:
Qualifications:
Preferred Qualifications:
While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.
...ensure the protection of networks, systems, and data. The successful candidate will be responsible for developing and implementing security strategies, policies, governance, managing security technologies, and responding to security incidents. Responsibilities and...
Overview: Titan Machinery is adding an Outside Sales Expert to our team! As an Agriculture Equipment Sales Consultant, you will be a valued member of Team Titan by: This position is a great fit for your career if you:: Taking Care of Our Customers : Build strong...
Mold Setup Tech- 3rd Shift Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all...
...receive the necessary tools to exceed client expectations. Their attorneys are innovative, creative, and collaborative; giving you the... .... Requirements ~3-6 years of experience with Chapter 11 Bankruptcy and all related proceedings, financial reorganization and/or creditors...
...there are challenges. Applicants should have in-depth knowledge of math content and pedagogy, with VMI (Vermont Mathematics Initiative)... ...students. Candidate must have, or be eligible for Vermont teaching licensure. Submit letter of interest; resume listing three references...